At QUEEN QUALITY SUPPLIES, customer satisfaction and service reliability are important to us. This Refund Policy outlines the terms under which refunds, replacements, or adjustments may be considered.
QUEEN QUALITY SUPPLIES provides food supply services for camping companies, safari operators, and outdoor expeditions. Due to the nature of food products especially fresh and perishable items refunds are handled under specific conditions.
Refunds or replacements may be considered in the following cases:
- Delivery of incorrect items not matching the agreed order
- Food items delivered in a damaged or spoiled condition
- Significant quality issues reported immediately upon delivery
All claims must be reported within 24 hours of delivery with clear details and, where possible, supporting evidence (such as photos).
The following are generally non-refundable:
- Fresh or perishable food items that have been accepted and used
- Orders canceled after preparation has begun
- Customized food packages prepared according to client specifications
- Orders canceled before preparation begins may be eligible for a partial or full refund, depending on costs already incurred.
- Orders canceled after preparation or packaging has started may not be eligible for a refund.
Approved refunds will be processed using the original payment method or through another agreed arrangement. Processing time may vary depending on payment method and administrative procedures.
In some cases, we may offer:
- Replacement of affected items
- Credit toward a future order
- Price adjustment
The solution offered will depend on the situation and product type.
QUEEN QUALITY SUPPLIES is not responsible for delays or issues caused by factors beyond our control, including weather conditions, road accessibility, or force majeure events. Refunds for such cases will be evaluated individually.
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
For refund or replacement requests, please contact us as soon as possible:
QUEEN QUALITY SUPPLIES
Email: info@queenqualitysupplies.com
Phone / WhatsApp: +255 755 702 122
Phone : +255 687 996 633/ +255 754 052 400
Location: Arusha, Tanzania